construction work with the woods in the backgroundWondering What to Expect During the Construction of Our Fiber Network?

We’re here to keep you in the know throughout the entire process!

We’re building our 100% fiber network from the ground up to bring reliable, high-speed internet to our community. We are committed to keeping our customers and potential customers informed about the process. See below for more information on the construction process.

Weeks before your zone opens, several steps (involving several different crews) will be completed.

Truck with contractor stickerStages of Construction

Right of Way

Vegetation management crews follow the existing electrical pathways, clearing areas surrounding our electrical poles and lines to prepare the workspace for fiber installation crews.

Make Ready Engineering/Construction

Contractor crews follow vegetation management crews and check each pole to ensure they are equipped to receive fiber. These crews will perform any needed changes on the poles to make them ready for fiber during this process.

Mainline Construction

During mainline construction, in most cases, crews will follow the existing electrical pathways (whether underground or overhead) with construction.

Our mainline construction partner is FICOA Communications. FICOA Communications crews will be working on Trailwave Fiber’s behalf during the following 4 main stages of construction:

Boring, Pulling Pipe & Setting Pedestals (Underground Utilities)

When electrical pathways are underground, crews will bore to connect our pipes from one point to another. Boring allows our crews to make this connection without destroying the existing surrounding landscape and obstacles on the ground between the two points. Boring also allows us to complete our construction with minimal disruption to your neighborhood by going underneath driveways, sidewalks, and fences.

In some locations, our crews will be plowing in an orange pipe in the existing HEMC Right of Way to provide a pathway for our fiber lines. Once this is completed in your neighborhood, you may see some orange pipe sticking out of the ground near the electric transformer boxes. Please do not disturb, cut, or remove this visible orange pipe, as this will be used to connect homes in your neighborhood to our fiber network once the remaining mainline fiber construction is completed.

After a pathway is established, the fiber will be connected in a pedestal which is placed on the ground by crews. The pedestal serves as housing and protection for the fiber. These pedestals are easily accessible for splicing crews once the time comes to drop/pull fiber to your home or business.

We want our customers to have the best experience possible during and after our construction, so our crews will be taking care to avoid any disruption to your property or lifestyle. Locator crews for 811 will mark any utility lines on your property. These include public utility lines for water, electricity, and broadband services.

Please note: Trailwave Fiber relies on other providers to cooperate with us when locating underground lines. At times, other providers will not locate their lines before our construction, which may unfortunately result in lines being temporarily disrupted. Please know that we intend to complete our construction with no disruptions to you and your neighbors — if you have any concerns throughout our construction, please email our construction team.

Pulling Strand & Lashing Fiber (Overhead Utilities)

Overhead mainline fiber construction is a two-step process. First, the strand cable is installed and will serve as a backbone for the fiber lines. Next, crews will lash (attach) fiber onto the previously installed strand cable. The fiber is accessed from a tap which is placed on poles by crews. A tap can be considered a transformer, connecting the fiber to your home from the mainline. The tap also serves as housing and protection for the fiber.

Splicing

After mainline construction crews have installed the fiber and pedestals, the next step is splicing, or connecting the mainline fiber to the drop (the fiber to your home or business).

Clean Up

Construction can be messy, but we will take precautions to ensure minimal disturbance to your neighborhood during the process. We will be diligent in cleaning up after ourselves as construction is completed in your area.

Once our crews complete the underground construction in your area, we will ensure that your property is returned to its original condition. We do so by filling in any digging areas and laying grass seed over these affected areas. If you have any questions or concerns regarding your property during or after our construction, please contact us directly by emailing Customer Service.

Utility Work Ahead signIt’s important to us that our customers have a good experience during our fiber construction. We value your feedback and we want to hear from you.

If you have any questions or concerns about fiber construction in your area, please reach out to us by emailing your information to Customer Service and we’ll contact you directly.

You may see crews in your area for several months performing the work described above. We will do our best to keep you informed but feel free to reach out to us directly with questions or concerns, by emailing Customer Service.

Drops On Your Property After Service Sign-Up

What to Expect

What Can You Expect During Your Drop Construction?

After you have signed up for Trailwave Fiber service, our partners will be preparing for and performing your drop construction (the “drop” is the fiber to your home or business). During your drop, crews will be visiting your property to connect the fiber line to the outside of your home or business. In most cases, crews will follow the existing path of electricity on your property when constructing the connection from the mainline fiber to the outside of your home or business.

We’ll need your help identifying any unforeseen issues that could prevent us from completing the job.

If any of these issues listed below apply to your property, please notify us right away by emailing Customer Service so we can better coordinate our visit:

  • Private Utility Lines (this includes any kind of electric, water, sewer, etc. that you may have 
 buried on your property)
  • Buried landscaping lighting
  • Invisible pet fencing
  • Sprinkler and/or irrigation systems
  • Locked gates or fencing that would prevent access to your property

Precautions We Take During Construction on Your Property

Steps We Take to Ensure Minimal Disturbance to Your Property

We want our customers to have the best experience possible during and beyond our construction, so our crews take every possible precaution and proactive measure to ensure minimal disruptions on your property. Our crews will call 811 to locate any utility lines on your property. These include public utility lines for water, electricity, and broadband services.

Please note: Trailwave Fiber relies on other providers to cooperate with us when locating underground lines. At times, other providers will not locate their lines before our construction, which may unfortunately result in lines being temporarily disrupted. Please know that we intend to complete our construction with no disruptions to you and your neighbors — if you have any concerns throughout our construction, please email our Construction Team.

Directional Borer

During Underground Construction

During underground construction, our crews could use a process called directional boring to run fiber to your home. This process helps ensure minimum disturbance to your property because it allows our crews to run fiber lines underground with minimal digging required. Our directional boring equipment will only need to dig in a small area of your property to allow for the fiber lines to be run underground — rather than having to dig up large areas of your yard (known as trenching).

Once our crews complete this part of the process, we will ensure that your property is returned to its original condition. We do so by filling in any digging areas and laying grass seed over these affected areas. If you have any questions or concerns regarding your property during or after our construction, please contact us directly by emailing Customer Service.

Locates on Your Property

We Need Your Help Too.

If you are aware of any private, non-utility lines on your property, we need your help locating them before construction begins on the drop to your home/business.

See below for more information on locating buried private non-utility lines on your property.

Locating Buried Private Non-Utility Lines on Your Property

By locating buried private, non-utility lines on your property before our crews arrive (including anything past your meter), you can help us avoid accidents on your property during fiber and drop construction. Non-utility lines can be marked using yard flags, spray painting approximate lines around the area on your lawn, or by speaking directly with our crew foreman on site.

Examples of private, non-utility lines:

  • Drainage pipes
  • Buried electric fences
  • Buried landscape lighting
  • Invisible pet fences
  • Sprinkler and/or irrigation systems
  • Propane lines
  • Private water, electric, and/or natural gas lines run past the meter. Utility companies typically locate their side of the lines, but these locates may not include additional lines running throughout your property.
  • Future backyard projects and renovations. If you plan on completing a project on your property in the coming months or even years, let us know and we can run our lines around the projected project area.