When electrical pathways are underground, crews will bore to connect our pipes from one point to another. Boring allows our crews to make this connection without destroying the existing surrounding landscape and obstacles on the ground between the two points. Boring also allows us to complete our construction with minimal disruption to your neighborhood by going underneath driveways, sidewalks, and fences.

In some locations, our crews will be plowing in an orange pipe in the existing HEMC Right of Way to provide a pathway for our fiber lines. Once this is completed in your neighborhood, you may see some orange pipe sticking out of the ground near the electric transformer boxes. Please do not disturb, cut, or remove this visible orange pipe, as this will be used to connect homes in your neighborhood to our fiber network once the remaining mainline fiber construction is completed.

After a pathway is established, the fiber will be connected in a pedestal which is placed on the ground by crews. The pedestal serves as housing and protection for the fiber. These pedestals are easily accessible for splicing crews once the time comes to drop/pull fiber to your home or business.

We want our customers to have the best experience possible during and after our construction, so our crews will be taking care to avoid any disruption to your property or lifestyle. Locator crews for 811 will mark any utility lines on your property. These include public utility lines for water, electricity, and broadband services.

Please note: Trailwave Fiber relies on other providers to cooperate with us when locating underground lines. At times, other providers will not locate their lines before our construction, which may unfortunately result in lines being temporarily disrupted. Please know that we intend to complete our construction with no disruptions to you and your neighbors — if you have any concerns throughout our construction, please email our construction team.