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What to Expect

What Can You Expect During Your Drop Construction?

After you have signed up for Trailwave Fiber service, our partners will be preparing for and performing your drop construction (the “drop” is the fiber to your home or business). During your drop, crews will be visiting your property to connect the fiber line to the outside of your home or business. In most cases, crews will follow the existing path of electricity on your property when constructing the connection from the mainline fiber to the outside of your home or business.

We’ll need your help identifying any unforeseen issues that could prevent us from completing the job.

If any of these issues listed below apply to your property, please notify us right away by emailing Customer Service so we can better coordinate our visit:

  • Private Utility Lines (this includes any kind of electric, water, sewer, etc. that you may have 
 buried on your property)
  • Buried landscaping lighting
  • Invisible pet fencing
  • Sprinkler and/or irrigation systems
  • Locked gates or fencing that would prevent access to your property