Credit is applied after the new residential service is activated. If activation is delayed, the credit will be delayed. If the service order is cancelled, the credit will not be issued. For information regarding your account, please contact Trailwave Customer Service.
Friends, family, neighbors, coworkers—anyone who is eligible for Trailwave Fiber service.
As many as you want! There’s no limit to the number of residential referrals.
Each referral must represent a new residential customer account. Multiple referrals for the same customer, household or service address may not qualify.
Your friend should use your unique referral link/code when signing up for Trailwave Fiber. If they sign up by phone or another method, they should provide your referral information during the signup process.
Absolutely! When your referral signs up and activates residential service, you both receive a $50 credit.
Credits are applied after your friend's residential Trailwave Fiber service is activated, most likely on the next billing statement after activation.
No. The Refer-a-Friend offer cannot be combined or stacked with other promotional offers.
Have them contact Trailwave as soon as possible. Referral information may need to be verified before the account is eligible for the credit.
No. The program is for referrals that result in a new residential Trailwave Fiber customer.