Your life is busy and you don’t have time for interruptions or multiple calls for the same issue.

Help us help you by reviewing the two links below.

Doing so may result in a quicker resolution.

WiFi Signal & Speed

Does your WiFi signal seem weak or slow? First, check that your device can process the speed you have selected from Trailwave. Some older devices are limited on the speed they can handle. If the device can process the speed, the issue may be a setting within the router or your device. Learn more about these differences and how to fix it.


For Technical Support, please call (706) 397-4945

Technical Support Hours

Techs available around the clock!

  • 24 hours a day
  • 7 days per week
  • 365 days per year

2.4 GHz v. 5 GHz

Many devices automatically connect to the wifi band (2.4 GHz or 5 GHz) they need. However, there are pros and cons to each as shown in the video (from and the graphics below.

2.4 GHz vs. 5 GHz WiFi Explained from

Graphic showing difference between 2.4 GHz and 5 GHz networks. 2.4 GHz: slower speeds, higher coverage area; 5 GHz: faster speeds, smaller coverage area

Which band should I use? 2.4 GHz vs 5 GHs wifi.

Most Trailwave equipment that serves as your wifi router offers both bands. To split the bands in order to show the different bandwidths, please contact Tech Support at (706) 397-4945.

If you have purchased your own wifi router, refer to those instructions to customize those settings.