Your life is busy and you don’t have time for interruptions or multiple calls for the same issue.
Help us help you by reviewing the two links below.
Doing so may result in a quicker resolution.
WiFi Signal & Speed
Does your WiFi signal seem weak or slow? First, check that your device can process the speed you have selected from Trailwave. Some older devices are limited on the speed they can handle. If the device can process the speed, the issue may be a setting within the router or your device. Learn more about these differences and how to fix it.
SpeedtestFor Technical Support, please call (706) 754-9916, email Technical Support, or use the Chat feature in the lower right corner.
Technical Support Hours
Techs available around the clock!
- 24 hours a day
- 7 days per week
- 365 days per year
2.4 GHz v. 5 GHz
Many devices automatically connect to the wifi band (2.4 GHz or 5 GHz) they need. However, there are pros and cons to each as shown in the video (from YouTube.com/Maxstech) and the graphics below.
2.4 GHz vs. 5 GHz WiFi Explained from YouTube.com/Maxstech
Most Trailwave equipment that serves as your wifi router offers both bands. To split the bands in order to show the different bandwidths, please contact Tech Support at (706) 754-9916, email Technical Support, or use the Chat feature in the lower right corner.
If you have purchased your own wifi router, refer to those instructions to customize those settings.